Frequently Asked Questions
Everything you need to know about your Olli Ella experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the domestic region, while international orders may take 10-15 business days depending on customs processing.
What is your return policy for apparel and accessories?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please note that final sale items are not eligible for return.
How do I care for my Olli Ella textiles?
To maintain the quality of our fabrics, we recommend a cold gentle machine wash with like colors and laying flat to dry in the shade. Avoid bleach and tumble drying.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
Can I change or cancel my order after it has been placed?
Our warehouse processes orders quickly, but we have a 1-hour window for any modifications or cancellations. Please contact our support team immediately for assistance.
Are your products ethically manufactured?
Sustainability and ethics are at our core. We work closely with global artisans and manufacturers who adhere to fair trade practices and use responsibly sourced materials.